Last updated: August 28, 2026
We want you to be satisfied with your purchase. If you are not happy with an item, you may return it within 30 calendar days of the delivery date. All returns must be authorized by our customer service team before you send anything back.
Return Conditions: Customer Remorse vs. Defective Items
- Customer Remorse (change of mind): Items must be unused, in their original packaging, and in resalable condition. We accept remorse returns within 30 calendar days of delivery. We provide a prepaid return shipping label at no cost to you. No restocking fee or reset fee applies.
- Defective or Damaged Items: If an item arrives defective, damaged, or different from what you ordered, contact us within 30 calendar days of delivery. We will provide a prepaid return label and offer either a replacement or a full refund. For defective items, we will ask you to provide photos of the issue so we can verify the problem and improve our quality control.
Non-Returnable Items
For health and hygiene reasons, certain personal care products cannot be returned once opened unless they are defective. This includes razor blade cartridges, shaving cream, aftershave, skincare products, body care products, hair care products, and other items that come into direct contact with skin or hair. If the product is unopened and in its original sealed packaging, it may be returned under the remorse policy.
How to Start a Return
Email us at info@dollarshavveclub.it.com with your order number and the reason for the return. We will reply within 1 business day with a Return Merchandise Authorization (RMA) number and a prepaid return shipping label. Print the label, attach it to the package, and drop it off at any authorized location for the carrier shown on the label. Returns sent without an RMA number may be delayed or refused.
Return Address
All returns must be mailed to:
Dollarshavveclub
2230 Vale Crest Rd
Minneapolis, MN 55422
United States
Refund Processing
Once we receive your returned package, we inspect the item within 1–2 business days. If the return is approved, we initiate the refund to your original payment method immediately. It typically takes 7–10 business days for the refund to appear on your statement, depending on your bank or card issuer. You will receive an email confirmation when your refund has been processed.
Exchanges
If you received a defective item and would like an exchange instead of a refund, let us know when you contact us. We will ship the replacement item free of charge after we receive and inspect the defective item. If the item is out of stock, we will issue a refund instead.